Privacy Policy


Welcome to MooChat Plus’ Privacy Policy

Hi there, we’re MooChat Plus and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re a MooChat Plus user or visitor to our website. 
If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using this website. 
Both personal information and personal data have the same meaning in the context of this privacy policy. 

The type of personal information we collect

We collect certain personal information about visitors and users of our website. 
The most common types of information we collect include things like: member names, email addresses, phone numbers, IP addresses, billing address details, payment information such as payment agent details, transactional details, support queries, user account credentials. analytics data.

How we collect personal information

We collect personal information directly when you provide it to us, automatically as you navigate through the website, or through other people when you use services associated with the website. 
We collect your personal information when you provide it to us when you complete registration on our website or send us a communication.

How we use personal information

We will use your personal information: 

  • verifying your identity when you sign in to our website; 

  • updating you with operational news and information about our website, products and services e.g. to notify you about changes to our website, website disruptions or security updates; 

  • carrying out technical analysis to determine how to improve the website, products and services we provide; 

  • monitoring activity on the website, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the website; 

  • For purposes which are required by law. 

  • For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation. 

When we disclose your personal information

We will disclose personal information to the following recipients: 

  • service providers who assist us in connection with the ways we use personal information (as set out above), in particular: marketing and analytics services; security and fraud prevention services; payment processing services. 

  • our professional advisers (lawyers, accountants, financial advisers etc.); 

  • regulators and government authorities in connection with our compliance procedures and obligations; 

  • a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase; 

  • a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity; 

  • a third party, in order to enforce or defend our rights, or to address financial or reputational risks; 

  • a rights holder in relation to an allegation of intellectual property infringement or any other infringement.

How you can access your personal information

You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us at any time. To make an access or correction request, contact our privacy inspector using the contact details at the end of this policy.

Cookies and web analytics

When you visit our website, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details: 

  • your IP address or proxy server IP address; 

  • the URL you requested; 

  • the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection; 

  • the date and time of your visit to the website; 

  • the length of your session; 

  • the pages which you have accessed; 

  • the number of times you access our site within any month; 

  • the URL you look at and information relating to it; 

  • the website which referred you to our website; and 

  • the operating system which your computer or device

  • Occasionally, we will use third party advertising companies to serve ads based on prior visits to our website. For example, if you visit our website, you may later see an add for our products and services when you visit a different Site. Read more about your options in our ​cookie policy​. 

Information about children

Our website is not suitable for children under the age of 16 years, so if you are under 16 we ask that you do not use our website or give us your personal information. If you are from 16 to 18 years, you can browse the website but you’ll need the supervision of a parent or guardian to become a registered user. It’s the responsibility of parents or guardians to monitor their children’s use of our Sites.

Information you make public or give to others

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a comment or share information via social media. Before making your information publicly available or giving your information to anyone else, think carefully. If you’re sharing information via another website, check the privacy policy for that website to understand its information management practices as this privacy policy will not apply.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
Fort portal Uganda

Last Edited on 02/06/2019


Note: When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.